![]() The sampling method used purposive sampling method. This study used a quantitative descriptive research design. Islamic digital banking services like mobile banking and internet banking, which describe the virtual process to support all services, are expected to be able to significantly increase the level of Islamic banking literacy and have a positive impact on business growth in general. The digitization of Islamic which is able to provide more efficient, safer, faster financial products and the risk of losing money is less well understood by this generation. Good financial literacy, especially in the digital era now is important to be understood by millennials. Simultaneously, service quality, internet banking, trust, and accessibility significantly affect customer satisfaction at the Bank Syariah Indonesia Bengkalis sub-branch office. This research shows that service quality, internet banking, trust, and accessibility have a positive and significant impact on customer satisfaction at the Bank Syariah Indonesia Bengkalis sub-branch office. Data analysis used multiple linear regression, previously tested using validity, reliability, and normality tests. Sampling using random sampling technique with a total sample of 98 people. The population of this research is customers of the Bank Syariah Indonesia Bengkalis sub-branch office. This research was built using a quantitative descriptive approach based on primary and secondary data in questionnaires and library literature. This research aims to show service quality, internet banking, trust, and accessibility partially or simultaneously on customer satisfaction at Bank Syariah Indonesia Bengkalis sub-branch office. ![]()
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